Terms and Conditions

Table of Contents

1. Acceptance of Terms

By accessing or using Treeada ("the Platform," "the Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use our Service.

Treeada is operated by 3-102-952804 SRL, Alajuela, Costa Rica. Also known as Naviram Global Tech. ("we," "us," "our"). These Terms apply to all users of the Service, including Maestros (content creators) and Students (content consumers).

These Terms constitute a legally binding agreement between you and Naviram Global Tech. By creating an account, purchasing a course, or using any feature of the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Definitions

Throughout these Terms, the following definitions apply:

• Maestro — A registered creator who publishes educational music content (courses, lessons, blogs) on the Platform.
• Student — A registered user who purchases or receives access to Maestro-created content.
• Journey — A structured course created by a Maestro, consisting of Topics, Lessons, and content (video, notation, practice exercises).
• Subscription Plan — A recurring paid plan (Free, Pro, or Max) that grants Maestros access to Platform features and publishing capabilities.
• Course Purchase — A one-time payment by a Student to gain lifetime access to a specific Journey.
• Student Invite — A mechanism by which a Maestro grants a Student free access to one or more Journeys, with or without an expiration date.
• Sale Season — A platform-wide promotional period during which participating Journeys are offered at a discounted price.
• Content — Any material uploaded to the Platform, including videos, audio, sheet music (MusicXML), images, text, and practice exercises.
• Platform Fee — The percentage retained by Treeada from each course purchase transaction.

3. Eligibility & Accounts

Age Requirements

You must be at least 13 years of age to create an account and use the Service. Users between 13 and 18 must have the consent of a parent or legal guardian.

To make or receive payments (purchase courses or earn revenue as a Maestro), you must be at least 18 years of age or the age of legal majority in your jurisdiction, or have the express consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

Account Responsibilities

When registering for an account, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials and not share them with others
• Promptly notify us of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

Each user may maintain one Maestro account and one Student account. The same email address cannot be used for both account types.

7. Refund Policy

Course Purchases (Students)

Because digital educational content is delivered immediately upon purchase, course sales are generally final and non-refundable. However, you may request a refund within 7 days of purchase if:

• The course content is substantially different from what was described or advertised
• The course contains broken or inaccessible content that the Maestro has not resolved
• You were charged in error (duplicate payment, technical glitch)

To request a refund, contact us at support@treeada.com with your purchase details. Refund requests are reviewed on a case-by-case basis. Approved refunds will be processed through the original payment method within 5–10 business days.

Maestro Subscriptions

Maestro subscription fees are non-refundable for the current billing period. You may cancel your subscription at any time, and you will retain access to paid features until the end of your current billing cycle. No partial refunds are issued for unused time within a billing period.

8. Promotions & Sale Seasons

Treeada may periodically run platform-wide promotional events ("Sale Seasons") offering discounts on participating Journeys. Sale Seasons are created and managed by Treeada administrators.

• Maestros may choose to opt their Journeys in or out of each Sale Season
• Discount percentages are set by Treeada and apply uniformly to all participating Journeys
• Sale Seasons have defined start and end dates and activate/deactivate automatically
• Only one Sale Season may be active at any given time
• The discounted price is the price charged to the Student; platform fees are calculated on the discounted amount

Treeada reserves the right to create, modify, or cancel Sale Seasons at any time. Purchases made during a Sale Season are subject to the same refund policy as regular purchases. Sale prices cannot be retroactively applied to prior purchases.

10. Content Moderation

To protect the integrity of the Platform and the rights of third parties, Treeada employs both automated and manual content moderation:

Automated Detection

• Keyword flagging: Content (titles, descriptions) containing terms associated with potential copyright infringement may be automatically flagged for review.
• Audio fingerprinting: We may use third-party audio identification services to scan uploaded video content for copyrighted music. Identified matches are logged and may trigger a review.

Review Process

Flagged content is reviewed by our team. If content is found to be in violation of these Terms or applicable copyright law, we may:

• Remove or disable access to the infringing content
• Notify the Maestro and request remediation
• Issue a warning to the Maestro's account
• Suspend or terminate the Maestro's account for repeated or egregious violations

Maestros whose content is flagged will be notified and may provide clarification or evidence of proper licensing within a reasonable timeframe.

11. Acceptable Use Policy

You agree not to use the Service to:

• Upload or share illegal, harmful, threatening, abusive, defamatory, or offensive content
• Harass, bully, stalk, or intimidate other users
• Impersonate any person, entity, or falsely represent your affiliation with any person or entity
• Distribute spam, malware, viruses, or other malicious software
• Attempt to gain unauthorized access to the Service, other user accounts, or our systems
• Interfere with or disrupt the Service, servers, or networks connected to the Service
• Use automated tools (bots, scrapers, crawlers) to access or collect data from the Service without our written consent
• Collect or harvest personal information of other users without their consent
• Circumvent or manipulate the payment system, pricing, or platform fees
• Create multiple accounts to evade bans, restrictions, or to manipulate platform features
• Violate any applicable local, national, or international laws or regulations

13. Privacy & Data

Your privacy is important to us. Our Privacy Policy describes how we collect, use, store, and protect your personal information. By using the Service, you consent to the practices described in our Privacy Policy.

In summary, we collect and process the following types of data:

• Account information: Name, email, country, profile picture, bio
• Usage data: Lesson views, completion progress, last activity timestamps
• Payment data: Transaction records, purchase history (full card details are never stored by Treeada)
• Social integrations: Connected YouTube, TikTok, and Instagram account identifiers and public content

All timestamps are stored in Coordinated Universal Time (UTC). We do not sell your personal data to third parties.

14. Disclaimers & Limitation of Liability

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be error-free, secure, or available at all times. We do not endorse or guarantee the accuracy, quality, or completeness of any user-generated content. The educational content on the Platform is created by independent Maestros, and Treeada is not responsible for its accuracy or effectiveness.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NAVIRAM GLOBAL TECH AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

Our total aggregate liability for any claims arising from your use of the Service shall not exceed the greater of (a) the amount you paid to us in the twelve (12) months preceding the claim, or (b) one hundred US dollars ($100).

Indemnification

You agree to indemnify, defend, and hold harmless Naviram Global Tech, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use of the Service or any content you upload
• Your violation of these Terms or any applicable law
• Your violation of any third-party rights, including intellectual property rights
• Any dispute between you and another user of the Service

Service Availability

We strive to provide reliable service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We reserve the right to modify, suspend, or discontinue any part of the Service at any time.

15. Termination

By Treeada

We may suspend or terminate your account at any time, with or without notice, for conduct that we determine, in our sole discretion, violates these Terms, is harmful to other users, or is otherwise objectionable. Grounds for termination include but are not limited to:

• Repeated copyright violations
• Fraudulent or manipulative behavior
• Abuse, harassment, or threats directed at other users or our staff
• Violation of the Acceptable Use Policy
• Failure to pay outstanding fees

By You

You may delete your account at any time through your account settings. Upon account deletion:

• Your profile and uploaded content will be removed from the Platform
• Active Maestro subscriptions will be canceled (no refund for the current billing period)
• Students who purchased your Journeys will retain access to previously purchased content
• Some information may be retained as required by law, for fraud prevention, or to resolve disputes

Effect of Termination

Upon termination, your right to use the Service ceases immediately. Sections of these Terms that by their nature should survive termination will remain in effect, including Intellectual Property, Limitation of Liability, Indemnification, and Governing Law.

16. General Provisions

Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated by posting the updated Terms on the Platform and updating the "Last updated" date at the top of this page. For significant changes, we may also notify you by email. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Naviram Global Tech is registered, without regard to conflict of law provisions.

Any dispute arising from or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, the dispute shall be resolved through binding arbitration in accordance with the rules of the applicable arbitration body in the governing jurisdiction. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Naviram Global Tech regarding the Service and supersede all prior agreements, representations, and understandings.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

17. Contact Us

If you have any questions, concerns, or feedback about these Terms, please contact us:

• General Support: support@treeada.com
• Legal & DMCA: legal@treeada.com